Dear Kori, firstly I am sorry that you are unhappy with this order! Secondly, we did send you the napkins as the picture I showed you; Thirdly, per our talk on TM, you just paid the cost for 1 set of the fruits plates like the other designs, but you would like us to offer you 10 sets? And I didn't blame the error on new employees, I said that Joyce was new, and handled the project in half way, she thought there would be 1pc of each color, and only offered you the cost for 1 set, and didn't increase the cost", this means we only charged you the cost of 1 set, and we didn't charge you the cost for 10 sets when order confirmation, as you seen, the cost you paid is impossible to buy 10sets, I am sure that you also knew that! Even if all above, I still got you 2 options to solve the problem: 1. Refund you the cost of the missing designs that you think we didn't send you; 2. if you still need the products, we will charge a small cost, and our factory will pay for the shipping cost f